Job Description : Key Responsibilities : Provide high-level internal and external customer support; Restock office, kitchen, and pantry supplies; Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'adventourbegins_com-large-mobile-banner-2','ezslot_10',134,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-large-mobile-banner-2-0'); Although it can be hard, demanding, and challenging sometimes, working in the Guest Services Department is an amazing and lifetime experience. An example of data being processed may be a unique identifier stored in a cookie. However, always be back on time scheduled before the ship leaves. Delivering mail and messages. Since every day is different, it can be hard to prepare for exactly what the day will bring when working on as a receptionist on a cruise ship. Embarkation and Debarkation days are the Busiest! The Hotel Manager is the supervisor of all of the departments under the Hotel Division on a cruise ship, which excludes the Deck and Engine. Disney Cruise Line; Disneyland Paris; Disneyland Resort; DLR Casting Hourly; DLR Cosmetology; Engineering; Facilities and Operations Services; . Experience and Skills Required: This person must have above average administration skills as well as a fast typist; must be proficient on computers with experience in Microsoft Office. Not only do receptionists help provide information to direct guests around the cruise ship and check passengers in and out but they also answer many other questions that they have and are in charge of taking information about concerns and complaints. Other Job Titles: Guest Services Manager (Carnival Cruise Lines), Customer Services Director (Princess Cruises), First Purser (past cruise industry title). Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty. Special Services Associate: Oct. 21, 2022: Disney Parks, Experiences and Products: Make sure that you have a good connection, your microphone and camera are working properly, you have a good, quiet place to interview, preferably with a white background. Thank you in advance for taking a look at the list of responsibilities and qualifications. There are many exciting opportunities within our Hotel Department, from stateroom steward to hotel director. Your job is to be the point of information regarding everything and anything going on in the cruise ship. Guest Services Associate Job Description 4.8 208 votes for Guest Services Associate Guest services associate provides assistance with the host of amenities including but not limited to: restaurants, fitness centers, conferencing spaces, event spaces, organic gardens, memberships, etc. You will, however, have to work hard to show that you can handle the work expected of you and really make sure to do a great job during your interview. Desired skills for Check out: 10 Things to Know before Applying for a Cruise Ship Job. Certificate or diploma in hospitality advantageous. Most interviews will be held via a conferencing tool such as Google Hangouts or Skype. Nationality: South African. A cruise ship receptionist needs to have a great smile, patience and be very flexible because in this position, it is likely that you will hear many hard to believe and sometimes crazy things from guests. Hotel Site Book Now. Tel: (714) 861-5170. , Your email address will not be published. You are not only signing up for the job but for the lifestyle that comes with it. Our growing company is searching for experienced candidates for the position of guest services associate. Experience and Skills Required: Minimum one year of front desk supervisory experience on a cruise ship or luxury hotel. Guests will come to the reception or guest services desk, with questions they might have about anything, which they expect you to know the answer to or be able to direct them to someone who can answer their questions or solve their problem. Your only responsibility is to assist the guests and make sure they are well taken care of. Accommodating general and unique requests. A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Salary. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-box-4','ezslot_5',128,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-box-4-0'); Once you join your first ship as a GSO, you normally have a probational period of 90 days during which you will undergo training on the ship in terms of fire and safety, crowd management, general first aid, and a few others. Find Sameer on Linked Inif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'adventourbegins_com-leader-4','ezslot_13',135,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-leader-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'adventourbegins_com-leader-4','ezslot_14',135,'0','1'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-leader-4-0_1');.leader-4-multi-135{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:0!important;margin-right:0!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}, Im really interested in working in the guest representative team, because my duty is a hostess cashier in Constance Prince Maurice hotel in Mauritius. Guest service representatives are hospitality specialists who typically work at hotels. If youre not there, the ship will leave and you will be left stranded in a foreign land, plus you will have to get your one-way ticket back home on your own. Average Salary: $2,500 to $4,000 per month. Normally you are assigned a person from your department who will train you on the work at the reception and guide you through the first few months until you master your job duties. 6 months-1 year minimum experience working at a hotel as front desk/receptionist, Excellent English Skills, Additional languages a plus, Microsoft Office experience preferred (Excel, Word). Job Description: The Dive Instructor coordinates the vessels Sea Trek program both on the ship and on the islands. Be good friends with the Shore Excursion staff and they will give you wonderful tips on how you can spend your off-hours in port!if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-leader-2','ezslot_11',133,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-leader-2-0'); Suggested article: Life of Shore Excursion Staff Onboard a Cruise Ship Job Description and Daily Duties. Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided. Firstly, there is an initial interview for screening by a representative of the cruise companys Head Office. Requirements: - Minimum one-year experience in a customer contact position within the hotel, cruise, or related industry. We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. The salary for a guest services associate can vary widely depending on your job history as well as what cruise line you apply to. Working on a Cruise Ship: How to Apply for Cruise Ship Jobs? The cruise ship hotel manager is the one that's responsible to provide a very high quality service, both for the catering and accommodation departments. Schedules can vary from company to company and even within ship to ship on the same company. My official title is Senior Guest Services Officer, but well get to that shortly. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You will discover the different cuisines and amazing locations: have some foie gras on the French Riviera and if the itinerary has overnight stays, which on my side, I got to experience Venice, St Petersburg (Russia) and Ibiza by night. Make sure that on embarkation days you are fully rested and well fed because the days are long, very long and the requests seem to be on repeat mode. 325 Bristol St, Costa Mesa, CA 92626. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. As the receptionist, or front desk attendant, you will have to handle day-to-day interactions with the guests regarding a variety of things. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. Its a small tropical island floating in the middle of the Indian Ocean, just a small dot on the worlds map.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'adventourbegins_com-medrectangle-3','ezslot_8',126,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-medrectangle-3-0'); I have worked in the cruise industry for 3 years and it has taken me to many places. It's a challenging job, but one that can be incredible rewarding if it's done right. Job Description: Oversees the Customer Relations Manager, Financial Controller, and Shore Excursions Manager. Assigning rooms and taking care of administrative duties. Youll be informed in advance by the cruise line representative of the documentation required to submit before joining a ship. In my blog, I share with you my insider tips & knowledge and about cruise ports, shore excursions, cruise destinations, and crew life onboard a cruise ship! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page. This job is a great way to interact with people, help them enjoy their vacations, and get to see the world all at the same time. If you pass that interview, you will be assigned another representative of the cruise company who will assist you gather the paperwork and guide you through the onboarding process until you join a ship. Experience and Skills Required: Applicants should have a minimum of two years management and financial accounting experience in a luxury hotel or cruise line environment. Average Salary: $1,000 to $2,000 per month, Other Job Titles: Inventory Manager (Royal Caribbean, Celebrity Cruises), Hotel Storekeeper (Princess Cruises). Experience and Skills Required: Candidate should have at least one year experience of cash handling and customer service in a banking, cruise line or luxury hotel environment; Applicants must have a good understanding of exchanging currency; Additional languages such as Spanish, French, Italian, German, or Portuguese is preferred. It could the same ship or a different ship, wherever the waves take you. Guest Air Specialist Norwegian Cruise Line Holdings Ltd. 3.8 Remote in Orlando, FL Estimated $35.4K - $44.8K a year Full-time Monday to Friday + 2 Customer Service - Front Desk Rental Agent $16.50 + COMMISSI. Opening and closing the store under the direction of the Supervisor. Guest Services Coordinator Job Description, Guest Services Representative Job Description, Guest Services Supervisor Job Description, Office Services Associate Job Description, Operates cash register, counting and remitting cash receipts, Sets up and closes down operation on designated days, Provides direction to staff in absence of supervisor, Coordinate staff scheduling with site management, Assisting customers with wine tasting and purchases, Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups, Providing exceptional and professional customer service, Use a computer-operated point-of-sale system and perform opening and closing duties, Providing dinner service in both formal and informal settings, Wine knowledge an asset but not necessary as training is provided, Years of customer service/retail experience preferred, A minimun of two years of call center and/or scheduling experience is preferred, Prior knowledge of outpatient pharmacy and/or hospital operations is preferred, Proficiency in Siemens, Call Center database and/or ACD telephone system, and Outpatient Pharmacy programs is preferred, Perform various Guest Services activities (floorwalk checks, workstation management, pack ups, delivery, pickup), Provide outstanding guest service in person or on the phone when answering questions and delivering information, Utilize a creative approach to resolve guests needs based on established techniques, policies and procedures, Ensure proper cash handling and gift card procedures are followed, Remain compliant with SOPs including uniform/grooming standards, Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC), Perform other duties or projects as assigned or requested, Greet and register clients, provide prompt and courteous service, and close out badges, ensuring clients have an exceptional stay, Provide information and assistance to all visitors and clients, Respond to client/visitors inquires and requests and resolve issues in a timely friendly and efficient manner, Training and/or certification in pharmacy or medical billing is preferred, Strong positive attitude towards customers and business, Able to stand, bend, and lift up to 55 lbs, Cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboardsupport, data entry, caf stocking and maintenance, Ttrainable into high level tax processing production, Ability to achieve positive client relations and maximize client satisfaction, Ability to follow all company security procedures, Compliance with company apparel requirement at all times and maintain and clean work space, Assist with various administrative duties as assigned by the Security Director, Greeting visitors, answering phones, and directing calls appropriately, Previous corporate environment experience preferred, Sort and Typing correspondence, filing, copying, ordering supplies, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned, Perform various Guest Services activities (meet & greet, inventory replenish, conference room set-up, job ticket creation, inserting, delivery, pickup), Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP, Clean and maintain all floor all equipment and facilities on floor support operations, Respond promptly and acknowledge all client needs, however busy and whatever time of day, Approve, decline and swap conference room requests in a timely manner, Ability to navigate databases and multiple screens to handle client/visitor requests, Computer skills and knowledge with basic keyboard familiarity preferred, Database and information maintenance support, Directly oversee and manage performance of a team of multi level full-time Guest Services Ambassadors, Grades 2 - 4, Serve as a consistent resource and Subject Matter Expert (SME) to the Guest Services team in all functional areas, with the ability to step in to support guest and check in processes if needed, Oversee (at least) one supplemental Guest Services Ambassadors Team Committee while leading from behind and driving impactful results, Plan and supervise cross-functional training of team members, Collaborate with peer two Associate Managers to ensure consistency and alignment across buildings to ensure we function and win as a ONE team, Complete quarterly Internal Communication reviews to ensure strong communication across stakeholders groups, Must present a clean, well groomed, professional appearance at all times, Must be able to perform physical tasks such as lifting, pushing moving patients, wheelchairs, Must be able to accommodate all customer areas in various locations of the hospital, Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift up to 25 pounds ocassionally, Experience supporting cloud based systems & A/V equipment a plus, A special affinity for working with customers and a minimum of one year work experience in customer service, Contribute new ideas to engage and empower the team, Collaborate strategically with other Associate Managers on the team about compensation, merit increases, and promotions, Ability to drive solutions with many moving parts, while collaborating with Real Estate and Workplace services partners and stakeholders, ie/ Technology, Project Management, and Employees, Ensure timely completion of necessary administrative duties, Performs weekly operational walkthroughs of building, Works closely with Facilities Manager, Building Coordinators, Building Maintenance Engineers and Vendor Partners to ensure planning and execution of building needs are met, To ensure timely workflow to execute agreed upon SLAs, Oversee scheduling for assigned building to ensure seamless guest experience, Assist Manager of Guest Experience with special projects as needed, Responsible for monthly reporting to leadership in order to accurately anticipate future business decisions, Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift 20~50 pounds occasionally and/ or 10 to 25 frequently and/ or up to 20 pounds constantly, Prior hotel, customer relations, or customer service experience preferred, Ability to deliver service in a courteous, respectful, and efficient manner preferred, Experience with typical office equipment (e.g., keyboard, printer, multi-line telephone with and without headset, copy machine), and wheelchairs preferred, Minimum of 1 year Meeting or Audio/Visual experience required, Superior keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred).
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