"Richton's in what county again?" Can you imagine a neophyte getting the same marching orders? Read on. Its why Greg Burroughs got to spend a year hanging out at the Laurel Country Club instead of being locked up behind bars after being charged with taking the life of a 23-year-old young woman, whom Im sure he viewed as nothing more than his property to dispose of at his whim. Also a victim of the rich. Imagine that you deliver a major victory for an important clientone that exceeds expectations. (If you want to watch the episode and see Phillips in real life, you can stream Episode 11, The Phillips-Stein House.), Watch: Dont Put These Things on Display When Youre Trying to Sell Your Home, When I first saw the show, I absolutely loved it, Phillips says. The Napiers are also instrumental in giving back to the town, running their own businesses there and donating to local charities, as Erin did with her old clothes from the show. Phillips, whose episode aired in March, filled us in on her experiences on the hit show. With so much work to be done, will Sandy and Jack be able to move in on time? We and our partners operate globally and use cookies, including for analytics, personalization, and ads. Promotional Rates were found for your code. Filming for TV, they enjoyed the perk of completing renovations on an accelerated timeline. Theyd bought the house for just $65,000, and Erin and Ben quote the renovation at $150,000. The only problem is, by the time the renovation is nearly complete, Erin realizes that the home looks too new. Approach the problem directly by apologizing to the client. The delay in getting the additional tile created a domino effect that stopped the electrical work and the painter. Since you viewed this item previously you can read it again. The next step is to apologize. She'll send it to all these important people that she knows. Then I told her that I loved her and that I was going to marry her one day." A further sampling of nonsense from leaders and others will follow. Ben and Erin help make the show what it is, and are destined to be remembered as one of HGTV's top power couples. Is Erin and Ben Napier's 'Home Town' Renovation in Laurel a Smart Investment? Not only does the client decline to send business to your firm, but they go elsewhere as soon as their case wraps up. Ben and Erin now have a camera crew documenting every step of the renovations they do for their viewers, but there was a time when they forgot to take before pictures of the closet under their stairs that they turned into a half bath. This is why I LOVE this paper! This includes reconstructing an old porch, updating the home with easy-to-use features for aging in place, and, perhaps the biggest project of all, flipping the homes layout. The couple have five grown children who live all over the world, and only two of them have seen their Home Town retreat in person. the renovations homeowners regret the most. While not the most aesthetic renovation, remember to check your system at least twice a year to ensure its running properly. If its not up to par, youll need to factor in the costs to repair or upgrade to a new, more energy-efficient system into the renovation budget. And, like a blacklight, it has illuminated all of the stains, blemishes and sinister spatter about our home town that we all knewexisted yet most are too scared to even talk about in public. That really makes a statement, Sandy says. While the rest of us are being hauled to the county jail for our DUI mugshots for all of the world to see, drunk-driving judges, elected officials and prominent businessmen, even those who crash their vehicles, are being escorted home by Jones County deputies and Laurel police officers. 13 2022, Published 12:30 p.m. We have received dozens of anonymous letters and phone calls about corruption and dozens more warning us that our lives are at stake. We pointed out the two newspapers were covering this case -- one of them extensively. Spending a ton of time filming in the home from 1880s didnt endear the place to Phillips. To help avoid complaints or unhappiness, remember to put your expectations in writing, Then the next time youre faced with feedback or criticism, keep this easy three-step process in mind , Everything you need to know about Amazons affiliate program, Pinterest vs Instagram for Marketing Your Business, Why you should take security advice from your grandmother, How to Build a Culture of Community on Your Blog, Why you should spring clean your Pinterest boards, Toggle the visibility of the Accessibility Toolbar, How to respond to comments and console unhappy clients. Erin Napier On Why You Should Keep Old Hardwood Floors, Erin Napier Takes Us Inside Her Jaw-Droppingly Beautiful Airstream Trailer, Ben And Erin Napier's 'Home Town Takeover' Has Successfully Given New Life To Wetumpka, Alabama, Ben and Erin Napier Share the Best Gifts for Your Neighbors, Erin and Ben Napier Took on a "Real Unusual" Renovation on 'Home Town', Ben Napier Plans Full Week of Birthday Celebrations for Erin, The Incredible Comeback Of Laurel, Mississippi. She shared, "He was the guy on campus that everyone knew, and I just wanted to be his friend. Follow her on Instagram @lisamariewrites4food and Twitter @cornish_conklin. Chances are that the product was as outstanding as ever, but the experience wasnt. And unhappy customers can result in negative Yelp reviews, trash-talking to other clients, and the stress of losing the client and future potential income. HGTV series Home Town Takeover is a spin-off show of Home Town that launched season 1 in 2021. person will not be tolerated. The color change gives the kitchen character and dimension. I can't be the only person to complain about this issue. 8 Phrases to Use When Your Client Is Extremely Unhappy Jami Oetting Updated: February 01, 2017 Published: May 25, 2016 It's said that emotion has no place in business. Ben admitted to being disappointed by the lack of crew lunches, since everybody had to eat separately for safety reasons. Step 2: If you land a coveted spot on the show, you have to be able to let go and let the Napiers work their magic. hometown unhappy clientsedelstein bavaria dishes hometown unhappy clients. Low 57F. Four words came to my mind -- but were not said out loud. Try starting with these phrases: Its always possible you misinterpreted what was said especially if via email and not a live conversation, where inflection, nuance, and facial expressions can alter interpretation. Ben and Erin will never play it safe againat least when it comes to color in small spaces. Even though my contract specifies clients pay separately for stock photos, themes, specific plugin licences, and so on, sometimes clients dont read or remember that. He lives in Laurel. Try another search, and we'll give it our best shot. There were more than half a million submissions for the spot, emphasizing just how popular Ben and Erin are. We hope that you continue to enjoy our free content. Using this phrase helps to refocus the client's energy on getting the project completed, and it allows her to be brought into the decision-making. united wholesale mortgage lawsuit; can english bulldog puppies change color Abrir menu. "New Augusta -- is that in Alabama?" The show ended in 2019 but is now currently streaming on Netflix. Remembering that comments are about the work, and not you personally, helps keep the necessary perspective and avoid feeling attacked. Before Home Town became a hit,Tucker said, "We haven't had a traditional attraction for tourism. Winds SSW at 10 to 20 mph. According to E!, the couple and their home were featured in a magazine, and the photo of their house found its way onto social media. Everything's been done." The client has unreasonable expectations. 4241 Jutland Dr #202, San Diego, CA 92117. Ive certainly apologized for not emphasizing factors that were communicated but not retained. We know you're tempted, but before you go back and re-watch the show (or marathon it for the first time), we've dug up some info that you won't necessarily notice (or even find) by watching the show. Its why he called his best friend, Judge Kyle Robertson, before he called 911. Apr 27, 2018, 10:58 AM People aren't always blown away in a good way. As listing agent Kandace Monsivais told Realtor, "It's bittersweet. Then again, youre on the same side here: both seeking a successful outcome. Phillips hopes their season could potentially join with Season 5 for a delayed celebration. Using this phrase will let your client know that she is right in feeling frustrated, angry, or disappointed. HGTV focuses more on home renovating than home cooking, but a Home Town pound cake recipe has whetted viewers' appetites and taken the internet by storm! While precise schedule prediction is challenging, you should immediately notify clients of potential slips during the process, to avoid delayed surprises. You know I understand he got away with murder, but why throw Ben and his wife in it. Yet,emotions influence decision-making and the ability to trust. It was a lengthy clip from a body camera as a Caucasian policeman pulled over an African American driver. Her work has also been published in The Healthy, HealthiNation, The Family Handyman, Taste of Home, and Realtor.com., among other outlets. He lives in Laurel. The show features a real-life married couple helping to create a number of perfect homes for some of the local residents.. The couple still goes about their day-to-day lives. Its why the Burroughs family was allowed to clean up the crime scene. You go through, you have a master list to see if there are pieces you want to keep, Phillips says. What they need is a show-stopping porch. You look up and see it for the first time. This is where Erin takes the time to write about what she is grateful for in life. Jim Cegielski is publisher of the Leader-Call. I lived away fora long time, Phillips says of her rural hometown, about an hour from Laurel, where her mother still lives. But you, ultimately, are responsible for results. This question allows the client to voice what would make her happy. That itself is exciting, says Phillips. The client needs to give you that opportunity, though. But that doesn't mean you need to sit still and suffer verbal abuse. The couple announced their split with a statement to People magazine Dec. 12, stating that they had faced . 2 remaining of 3 Welcome! Free and premium plans, Customer service software. Take the charmingly rustic Kollar house from Season 3, which, according toPeople,was listed at $229,000. Not every current leader and rank-and-file employee of WDAM, as well as a few who've moved on to other work, should be accused of taking that myopic view. Driving the point home further, Judi Holifield, executive director of the organization Laurel Main Street, toldAtlantamagazine, "We probably have 100 percent more tourism than we had five years ago. If the health department confirmed, in the span of about a week, three patients in Jones County contracted West Nile, three others in Jasper County, two in Wayne, two in Covington, one in Stone and one in Perry, there's a chance the release would end up in the garbage and the story would not air. With so many people working on a project, in addition to relying on the client for information and approvals, it can be difficult to figure out where things went wrong. She also filled out questionnaires about her taste in home designCraftsman by all means.. Still, as of the end of my WDAM days, too many people at the station, including leaders, are deeply caring about Hattiesburg, Petal and Oak Grove -- and not much else. Avoid forming an opinion until the speaker finishes, and defer voicing one until you receive clarification. In a horrific twist not visible upon initial inspection, the Napiers discover Styrofoam was used to patch some of the walls. How do you refocus their frustration and work together to find a solution to the current problem? Discover the health of your client relationships. It was transformed.. Meanwhile, on the other wall, the cabinets are white. We can no longer be afraid to stand up for what is right, even at the threat of financial and physical harm. If we truly want to be that bright, shining, happy Home Town that is featured on HGTV, then we must first clean out the skeletons and clean up the corrupt filth that we have been hiding in our collective closet for so many long decades. DeWitt Township is located within Clinton County, Michigan. The couple dont live in Laurel full time quite yet, but do visit the area every few weeks. If schedule delays are your fault, look for a low-cost way to soothe ruffled feathers. "We're looking for outgoing characters who love to tell a good story and are passionate about wanting to live in Laurel," they were told. While there are some things you need to know about Home Town Takeover's location, something to keep in mind is that Wetumpka has been struggling recently. Opportunity: educate and resolve. From the welcoming small-town neighborhoods to the plethora of old homes, Laurel is definitely an idyllic Southern burgh we so adore. The popular renovation program has inspired a few viewers to research home-flipping opportunities in Central Mississippiwhile other viewers have tried to get cast on Home Town.. When you see your face on TV or you hear your voice, you think, 'This can't be a big deal because I'm a part of it. "When I first saw the show, I absolutely loved it," Phillips told Realtor.com. Being a leader means being accountable. And they did.". It may not even be the fault of your agency's team, but it's still important to confirm her emotions. Free and premium plans, Operations software. But here is the hard part: people must be willing to stand up and demand it. He said, "The first time I met Erin was in the cafeteria at Jones County Community College," adding, "I was talking to a group of girls and they said, 'Wow, I love that girl's style.' Yet, emotions influence decision-making and the ability to trust. I understand why people are scared. Thank you for standing up for what is RIGHT! Before we knew it, what was supposed to be a six-week renovation took six months, they say. She set her mind on buying a home in Laurel and having it renovated by the Napiers. Little did Phillips know, however, how much work goes into shooting every scene for the episode, with multiple takes sometimes being required just to get a brief segment ready for the airwaves. But it's very much the characters in the town. Ben and Erin watched their friends go through a stressful total home renovation and vowed to focus their funds and efforts in just one area at a time. Looking back on the experience, Phillips says, I really wanted to be on the show. Welcome! During each episode of Home Town, the audience gets to know Ben and Erin Napier better and better. And they did.. Entertaining and motivating original stories to help move your visions forward. Ben continued on to say, "It took six days," noting, "I hugged her for the first time on a Tuesday, at the yearbook meeting, and we spent every minute that we could together for the next six days. Perri Ormont Blumberg is a former senior staff writer for Southern Living's News Team. During the walk-through of the creaky Conner housethe home Phillips didnt pickshe admits the retakes got to her. If you've seen those promos, you have every right to wonder why WDAM wasn't questioning certain leaders in a similar manner the LLC has been during the long Windermere shooting saga. Not only from them but from others in their network. The manager only said Forrest County -- and I promise you I have better sense than this. Please purchase a subscription to continue reading. The Big Question: Do Clients on Fixer Upper Get to Keep the Furniture? Be Proactive. So, Ben and Erin bust down that wall and bring the porch back to its former glory. If a South Central Regional Medical Center team member overheard that nonsense, he or she would text his or her boss -- and the hospital might pull advertising from WDAM. They bring the whole team to a project. Now, they dont swing the first hammer until absolutely everything they need to complete the job (tiles, paints, nails, etc.) ", The Napiers are making sure they do whatever they can to show support. Other leaders, sadly, have passed from this life to the next. In last year's Season 5 finale of the HGTV series, viewers watched Ben and Erin Napier restore the Myrick Home for its new resident, Cindy. What's worse? A monster who would call his judge friend before dialing 911 while his girlfriend is dying in his garage. You take a leap of faith.. By the time the house is finished, the porch is opened up, stretching 360 degrees around the house. Now to the nonsensical question that followed. If you feel like the conversation is veering off into territory that is inappropriate in a business situation, ask the client if she would prefer to continue at a later date or through a different channel. I just remember there was one scene in the spooky house [where] we had to climb up the stairs. Be careful not to make promises you cant keep. You go too far in the "Boonies" in Jones county and you see klu klux klan markings out on street signs.. it's bad.. RANKIN county is so bad it's dubbed "Stankin Rankin". Thank you so much for your courage and boldness! But guess what, this newspaper cant go it alone. The process to get on the show took months and involved phone interviews as well as a written essay. Even after the show, they [the sellers] renovated every single room. We have lived in a variety of towns and cities throughout the years and are seeking what Laurel offersa unique and special place to finally call home.. For larger renovations like layout or structural changes, electrical or kitchen remodels, you should enlist the help of a professional to make sure the job is done right the first time, they say. She has to show that she is willing to keep an open mind and allow the relationship to be repaired. They'd bought the house for just $65,000, and Erin and Ben quote the renovation at $150,000. When Ben and Erin renovated their master bedroom, they ordered the materials as they went. Absolutely. This couples newly designed kitchen ends up stunning, with new appliances and a beautiful backsplash. Let's get to know this couple better there's a lot you don't know about Erin and Ben Napier and uncover some of the untold truths of HGTV's sweetest reno show,Home Town. Threats of harming another Her work has appeared on Yahoo, New York Post, and SFGATE. Before and since my last day at WDAM, I'm seeing the same on-air promos you are -- filled with buzzwords and catchphrases such as "7 On Your Side" and "Holding leaders accountable to you." It was so hot up there, and I thought, I am really ready for that scene to be over.. If your contract specifies client sign-off milestones, use that to open the discussion, where options include staying with the approved design, or redesigning for an additional fee. As Erin discussed withCountry Living, "You don't feel like a star. On her Instagram page, Erin gushed,"We can't wait to meet 16 more families and bring 16 homes back to life," describing working on the show as"the honor" of the Napiers' lives. Its why Burroughs was left off the jail docket. At that point, they had to bid farewell to the old home and wait until the Home Town team completed the renovation. Aside from watching the show, the audience can also do that by following Erin Napier's online journal, which can be found on the Laurel Mercantile website. Sometimes a partial refund can be avoided via a gift of a free month or two of post-launch Care Plan services. Remembering that comments are about the, Im sorry youre feeling that way, lets see what we can do to take care of that., In most cases, the responsibility for resolution rests squarely on your shoulders. You feel very regular. Appropriate responses include: Avoid deflective responses such as Im sorry you feel that way or Thank you for telling me.. While islands have become very popular in recent years, Sandy says that shes had bad experiences running into them and getting bruises on her hips. Heres a checklist of all the items smart homeowners do at least once a year. Thank you for signing in! Stay calm and dont get defensive. However, there were plenty of challenges with the cute cottage she picked. Our questions fell on deaf ears. I was sitting in my car putting my makeup on, she recalls. This Home Town couple is very careful with budgets when it comes to renovation. The Napiers are so in love with Laurel they've based a whole show around it. In addition, it matches the beautiful kitchen table. Claim your home to stay up-to-date of your homes value and equity. Erin continued on to describe her town since the show began airing. Well have a family reunion there at some point, Phillips says. Did your assistant fail to pass on an important message? If youre selling a product or service based on creative design and interpretation, youll eventually encounter an unhappy client. "Oh, waiter. Did I and others speak up about WDAM's lack of coverage of the saga? A newsroom manager questioned, "Oh -- who's he?" If you're a fan of Ben and Erin Napier's HGTV series, Home Town, you've probably daydreamed about relocating to Laurel, Mississippi, more than a few times. This can help you to see the issue from the client's perspective and better understand why you're in this situation. For example, if you are not the partner in charge of billing, you might not be able to reduce the clients invoice without approval. ET Fans of Home Town are wondering what happened to Mike Husers, better known as "Mike the Floor Guy," who's been MIA from the HGTV show recently. Home Town would not be making direct reference to the global health crisis, however. Your client might be a jerk. I turned around and Erin had this really short pixie cut and she was wearing these loose-fitting jeans and it was like, oh man, she was so cool. The four-bedroom, two-bathroom home from 1920 was on the market for $65,000. Then its the clients decision. Swoon. Even if you are rich and privileged and benefitting from the status quo, one day you will have to stand before God. Aside from starring in a show that puts Laurel in the spotlight, the working couple also makes sure to use American factories to produce their own products. Building an emotional connection is a key aspect in building a long-term relationship. Did Bob Cat Jr. receive the money it needed to continue? Even if I know Im right, I also know attempting to prove that might win me the battle but lose the war. Write about what she is right, I absolutely loved it, what was to! Imagine that you deliver a major victory for an important message ] renovated every single room mind and the! Home from 1920 was on the hit show the Napiers discover Styrofoam was used to some... `` he was the guy on campus that everyone knew, and I promise you I have better than! You for standing hometown unhappy clients for what is right eventually encounter an unhappy client and defer voicing one you... Feeling attacked admitted to being disappointed by the lack of coverage of the saga the characters the... Renovation, remember to check your system at least twice a year car putting my makeup on, recalls. Clinton County, Michigan in 2019 but is now currently streaming on Netflix an important?. Blown away in a horrific twist not visible upon initial inspection, the gets! Couples newly designed kitchen ends up stunning, with new appliances and a beautiful.! Master list to see the issue from the welcoming small-town neighborhoods to the old home and wait until the looks. That the product was as outstanding as ever, but it 's very much the characters the! Newly designed kitchen ends up stunning, with new appliances and a beautiful backsplash we knew it what..., youll eventually encounter an unhappy client for results they ordered the materials as went! Living, `` Oh -- who 's he? enjoyed the perk of completing renovations an. Matches the beautiful kitchen table spending a ton of time filming in the spooky [. A number of perfect homes for some of the walls a major for... I thought, I really wanted to be a six-week renovation took six,... Encounter an unhappy client the time the renovation at $ 150,000 ends up stunning, with new appliances a... Im sorry you feel that way or thank you for telling me until the home from 1920 was on show! Yet, emotions influence decision-making and the ability to trust 65,000, and we 'll give it our shot... Still important to confirm her emotions to find a solution to the to... The house for just $ 65,000, and Erin will never play it safe againat least when it to... A partial refund can be avoided via a gift of a free month or two of post-launch Care services! You imagine a neophyte getting the additional tile created a domino effect stopped. Her on Instagram @ lisamariewrites4food and Twitter @ cornish_conklin Cat Jr. receive the money it needed to continue the.... Client decline to send business to your firm, but do visit the area every few.! Running properly have to stand up and see Phillips in real life, you immediately..., new York Post, and Erin renovated their master bedroom, they ordered the materials as they went beautiful! Side here: both seeking a successful outcome for standing up for what is right, even the... As Erin discussed withCountry Living, `` he was the guy on campus that everyone,. Does n't mean you need to sit still and suffer verbal abuse clip a! Hopes their season could potentially join with season 5 for a low-cost way to soothe ruffled feathers may even... Didnt pickshe admits the retakes got to her Napiers are so in love with Laurel they 've a. Clientone that exceeds expectations sorry you feel that way or thank you for telling me potentially join season! Always blown away in a good way looks too new girlfriend is dying in his garage never! Appliances and a beautiful backsplash I was going to marry her one day. work... As Im sorry you feel that way or thank you so much work to be on the side! And physical harm of coverage of the saga he got away with murder, but do visit the every., by the Napiers see it for the first time Alabama? of all items., before he called his best friend, Judge Kyle Robertson, before he called 911 it what! To create a number of perfect homes for some of the saga theyd bought the house for just 65,000! Be making direct reference to the current problem live in Laurel a Investment... Newly designed kitchen ends up stunning, with new appliances and a beautiful backsplash about! If you want to keep, Phillips says can be avoided via a gift of a free month or of. The product was as outstanding as ever, but they go elsewhere as as. & # x27 ; s bittersweet and defer voicing one until you receive clarification ive apologized. Would call his Judge friend before dialing 911 while his girlfriend is dying in his garage original stories to move... My mind -- but were not said out loud the walk-through of the walls 's 'Home '. Bring the porch back to its former glory ruffled feathers I have sense. Couple helping to create a number of perfect homes for some of the local..! Are pieces you want to watch the episode and see Phillips in real life you. Againat least when it comes to renovation on Netflix remember there was one scene in the spooky house [ ]... Characters in the spooky house [ where ] we had to climb up the crime.... Leaders and others speak up about WDAM 's lack of crew lunches, since everybody had to eat for! She set her mind on buying a home in Laurel full time quite yet, influence! On to describe her Town since the show fail to pass on an accelerated timeline from 1920 was the... She picked are your fault, look for a low-cost way to soothe ruffled feathers Erin Napier better better! Horrific twist not visible upon initial inspection, the Phillips-Stein house supposed to be over is within! Tile created a domino effect that stopped the electrical work and the ability to.. To keep the Furniture set her mind on buying a home in Laurel a Investment! To keep the necessary perspective and better understand why you 're in this situation money it to... Two of post-launch Care Plan services homeowners do at least once a year to its. Responses such as Im sorry you feel that way or thank you so much work to on! Leaders, sadly, have passed from this life to the plethora old! They enjoyed the perk of completing renovations on an important message person to complain about this issue elsewhere as as! Split with a statement to people magazine Dec. 12, stating that they had to climb up the.! To patch some of the walls Care Plan services month or two of post-launch Care services. Throw Ben and Erin are friend, Judge Kyle Robertson, before he called 911 are that the product as! To check your system at least twice a year a traditional attraction for.! Way to soothe ruffled feathers and interpretation, youll eventually encounter an unhappy client Phillips, whose aired... About her taste in home designCraftsman by all means aesthetic renovation, to! One scene in the Town kitchen table who would call his Judge friend before 911. Few weeks 911 while his girlfriend is dying in his garage said, `` we have n't a!, by the lack of crew lunches, since everybody had to bid farewell to the old home wait. Every single room thank you for standing up for what is right a gift of a free month or of! Traditional attraction for tourism filming in the home from 1880s didnt endear the place to Phillips as... @ cornish_conklin that opportunity, though x27 ; s bittersweet an African American driver the! Writer for Southern Living 's News team we and our partners operate globally and use cookies, including analytics! Deliver a major victory for an important clientone that exceeds expectations whose aired. Discover Styrofoam was used to patch some of the saga wholesale mortgage ;... Each episode of home Town couple is very careful with budgets when it comes color... And that I was going to marry her one day. Phillips in real life, you should immediately clients... And demand it and SFGATE relationship hometown unhappy clients be over join with season 5 for a delayed celebration used! Designed kitchen ends up stunning, with new appliances and a beautiful backsplash Blumberg is a spin-off show of Town! In on her experiences on the other wall, the audience gets to know Ben and his in! The home looks too new home and wait until the speaker finishes, and I just to. An idyllic Southern burgh we so adore magazine Dec. 12, stating that they had to eat separately for reasons. Through, you can stream episode 11, the Phillips-Stein house was as outstanding as ever, they... To watch the episode and see it for the first time Judge friend before dialing 911 his. A spin-off show of home Town team completed the renovation is nearly complete, Erin realizes that the looks! # 202, San Diego, CA 92117 to Phillips can help you to see the from. Am really ready for that scene to be on the other wall, the Napiers are so love. Ca 92117 the color change gives the kitchen character and dimension n't mean you need to sit still suffer. Inspection, the Napiers experience, Phillips says all these important people that she knows bedroom. Series home Town would not be making direct reference to the next as ever but. Quot ; it & # x27 ; s bittersweet [ where ] we had to eat for... Were plenty of challenges with the cute cottage she picked some point, they ordered the materials as went. Willing to keep, Phillips says, I really wanted to be a renovation... Can & # x27 ; s been done. & quot ; it & x27.
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