Gather personal belongings before you exit. 15 tht of july , of course no reaction of this corrupt organisation ! We have used BD the last 3 years. This vacation was a nightmare. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. Interior was broken, transmission was broken. You should contact your travel agent for pickup time. Tripadvisor performs checks on reviews. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. So we waited and waited and waited in the hot muggy heat for 30 minutes. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? What we expected was to exit the airport and see someone holding a sign with our name on it. THEY LEFT US STANDING THERE WITH NO EXPLANATION. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes What we expected was to exit the airport and see someone holding a sign with our name on it. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Sun Shuttle Customer Service & Hours of Operation. They claimed they could not offer an alternative because all the tours were full. I just got back from a trip to Cancun. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. If you have 2 groups arriving at the same time you should have transportation ready for both groups! If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. Flight changed to 6:50 on Thursday Jan 5. They left us alone with no option we ended up paying 200$ of taxi to Tulum. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands There was an office and he was available to make arrangements for trips or tours. She asked about getting money back and he said we would have to take it up with our travel company. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. The drivers both to and from the airport were very nice and friendly. We had called a few days ahead to change our pick up time from the hotel. We have been stranded at the airport after paying extra money for a private transfer. We spent almost 5hr in and around the market, before going snorkeling for 20min. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. When we landed we were greeted by a BD travel agent. Dear guest, I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. We were brought to the sidewalk and told that our transportation will be here soon. We ended up having to take a taxi to the airport so we wouldnt miss our flight. We used BD travel for private transportation from the Cancun airport to our resort and back. The phone number the had listed on my voucher didn't work nor did they answer my email. You should have received a confirmation number for your pick up from westjet. With the exception of Flag Stop areas, vehicles will stop only at designated stops. Trip cancellations must be made by 4 p.m. the day before a scheduled trip. Offer is not eligible for our promo codes or other discounts. Finally they put us in a shared van to drop us to the hotel. Service areas vary for seniors, persons with disabilities, or the general public. Trying to reach best day there has been no answer and i need to be refunded my money! Hilde Bec. What time will pick up be. Old people, children, babies in strollers, and even flight crews! Dear Guest: We booked our return trip before leaving for the hotel. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We havent heard another word from him, nor do I want to. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. This vacation was a nightmare. The company accommodated and told us our new pick up time. We booked a vacation through Costco and were assigned this company for airport transfers. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. 45-90 minutes. The person was very attentive and helpful. My confirmation came from Costco who made my reservations. Not sure? We had booked a private transfer through West Jet Vacations. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. Listing for: Ascent Aviation Services. I tried the website contact area and each time the message does not go through. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. We ended up having to take a taxi to the airport so we wouldnt miss our flight. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. A nightmare of a company. Thank you very much for contacting us. We should be refunded for the lack of efficient service and for not delivering what we were promised. No reaction of BD. We couldn't snorkel in Chankallah park due to bad weather. We sat in seats with a table and another couple that sat across from us sharing the table. It will be our pleasure to serve you. Call (520) 792-9222 to schedule your ride. After about a 35 minute wait our transportation finally arrived. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Nobody mentioned to bring driver license or extra money for the rental. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. That was okay though, because it was the beginning of our vacation.The return trip to the airport, though, was brutal. I paid $10/pp, which is the cheapest price I saw. We were immediately helped. They're very helpful. Thanks! I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. After about a 35 minute wait our transportation finally arrived. This is the version of our website addressed to speakers of English in United Kingdom. I tried the website contact area and each time the message does not go through. So we waited and waited and waited in the hot muggy heat for 30 minutes. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Yes Best Day Tours was the same as BD. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We requested pictures of the catamaran as to ensure it was large enough and safe for 62. They treat you like you are nobody. Our team checks each review posted on the site disputed by our community as not meeting our. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Always keep arms, head and hands inside the vehicle. Solo se hacen recogidas en hoteles de la zona de Cancun. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. Job specializations: Transportation. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Not sure? Total scamArrived late at the Cancun Airport. Had they proactively informed the hotel of the issue, so we knew, it would have been better. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. The phone number the had listed on my voucher didn't work nor did they answer my email. . But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Never again will we be using BD Travel. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. All trips require a reservation one to seven days in advance. They are clearly in collusion with resort staff and the taxi drivers. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Misleading in tours. You pickup time mentioned in the confirmation email does not mean anything to them! Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I am not sure how it is still legal for this company to operate. Their guides are excellent - knowledgeable, friendly and professional. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. We have the most horrible experience this morning with BD experience. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Our driver Raul got us to the terminal at approximately 6 pm. This is the version of our website addressed to speakers of English in the United States. how to we confirm our pickup. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. They said we missed it. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. What time will pick up be. The whole trip was wonderful except for our airport transfer both ways! Job in Marana - Pima County - AZ Arizona - USA , 85653. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. So this is the 3rd time DB screwed us up. Hilde Bec. That is in stormy, windy, cold weather. We have the most horrible experience this morning with BD experience. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes We ended up having to pay another transportation company $316 + tip to take us to Tulum. This is the hardest company to contact. No accountability whatsoever! Incredible views of the ocean/beach front. She asked about getting money back and he said we would have to take it up with our travel company. We offer to our valuable guests the best services to make their vacation an unforgettable experience. " La mejor pizza de Cancn " 10/01/2023. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. My confirmation came from Costco who made my reservations. We had private transfer booked through BD Experience, the private transfer was great. De cancun a playa del carmen, es raza pequea denteo de su maleta. 15 tht of july , of course no reaction of this corrupt organisation ! On the way back, they sent us a private Suburban! Better to use a taxi and not use them or pay for their service. In all honesty, taking a taxi to/from the airport would have been so much more convinient and cost efficient as well. We stopped the conversation and my husband asked her why she was being rude to us. I booked the service through Expedia. Worse company ever! When I went to speak on my dismay with them, they tried to turn the blame back on me. They are worth it! I want to confirm a transfer booked through American Airlines. Tulum is 2 hours away. You should contact your travel agent for pickup time. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. The phone number the had listed on my voucher didn't work nor did they answer my email. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. We have been stranded at the airport after paying extra money for a private transfer. Tripadvisor performs checks on reviews. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I just got back from a trip to Cancun. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Vary for seniors, persons with disabilities, or the general public back, they tried to arrange everything of... 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