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Take notes on the relevant information which will guide you on how to respond and react. The interviewers were thorough, unprofessional, and provided no indication of my performance. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation. The hiring authorities at Canada Border Services Agency would like a detailed breakdown of your training and any other educational experiences related to your career, especially those which are transferable to customs, border control, security, or law enforcement. Physical evaluation5. This is where the STAR framework will come in very handy. Exhibit passion and enthusiasm to compete for this career opportunity. With this question, your interviewer will be evaluating your judgement, personal integrity, values, and ethics. We do this by creating interview questions that we think you might be asked. Interview questions and answer examples and any other content may be used else where on the site. The details that you include are fantastic because they will allow the interviewer to view your character through actions versus just words. Canada Border Services Agency's core values are Respect, Integrity and professionalism. "As a CBSAofficer I'm held to a higher degree of professionalism, and I will respond in a professional way. Practice those positions. I deal with the same kind of volatile situations that you encounter at the CBSA. It can strengthen communication and create a support system, emotionally and professionally. Challenge yourself to align your philosophy to theirs in a complementary way. Detail why this is the ideal next stage of your career. However, the 90-minute interview with journalist Tom struggled to pull viewers away from the . I also have a keen interest in law enforcement, so it is something I will enjoy doing.". Poor morale has the potential to burn out your teams and can be detrimental to productivity. Consider this a part of the test as well. These types of interviews are intimidating at best but also can be hard to prepare for. International trade law refers to the set of rules and agreements that govern commerce between countries and how countries conduct business across borders. What made you choose to do the right thing in the end, and how did it make you feel? CBSA hiring authorities would like to know more about your current experience level and industry knowledge. Decide on a strategy and commit to your approach as soon as you have a clearer understanding of the role the actor will play. It is an understanding that the organization exists to serve the needs of Canada and its communities without discrimination. Among the competencies you may be evaluated on in role-play interviews are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. and I think it will help you create a more in-depth and memorable response. Assure them you take the necessary steps and procedures very seriously and always adhere to protocol. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. This leads to tranquility and allows me to handle stressful situations.". Watch your body language in the mirror. Every day as a police officer can present situations that can be emotionally . Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. This is a good start! It takes some specific personality traits to be able to carry out the duties of a police officer efficiently. Contact us here. Draw up a real life example where you faced such offensive behavior directed at you. An agency such as the CBSA will perform a background check on any candidates they seriously consider advancing. Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. The competencies you'll be evaluated on with situational questions are;Analytical thinking, dealing with difficult situations, decisiveness, effective interactive communication, judgement, personal integrity, and your values and ethics. My experience is valuable to the job because I currently maintain those principles. Second language evaluation6. Fantastic! They are also interested in hiring career focussed individuals who have some sense of where they want to take their career with CBSA. It's my nature to never indulge in those activities because of my religion and personal ethics. CBSA has clear statements when it comes to the ways they embrace diversity in the workplace and communities. The Officer Trainee Entrance Exam ( OTEE) is an online exam composed of 117 multiple-choice questions. Research their code of conduct in preparation for your CBSA interview. Consider sharing what actions you take to ensure professionalism is maintained at all times. This way, you will showcase your honestly, your ability to recognize your mistake, and the willingness to correct the same all in one stroke. CBSA was written by Kevin Downey and updated on July 31st, 2022. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions. Don't just read through the materials they provide you with and assume you are ready. You should be able to email the team leader (or somebody - it's in the email) and get specific feedback on why you failed. You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. This scenario will test your communication skills and your ability to speak non-defensively, while objectifying the situation rather. Mistake #2. It is a goal of mine to expand my knowledge of French to be able to converse, if necessary.". Informing your team leader should only be done if it is in the best interest of the team. This question is another way for CBSA to ask, 'Why should we hire you?' CBSA Interview Questions. (CBSA). I have never willingly associated with any criminal persons. I was determined to start my career off on the right foot, which is through complete honesty. ", You've created a strong foundational answer - this is a good start! Discuss how you remain helpful and collaborative, regardless of the volume of work or pressures on any given day. If this coworker is letting you know they are going to leave the rest of the team unprepared for their absence and possibly inheriting their workload, this reflects a blatant disregard for the consequences and how it will negatively impact the rest of the team. Whenever possible, I recommend adding a qualifying statement at the end of your response. 22.02.2021 - DBSA's Executive of Origination and Client Coverage, Mohan Vivekanandan joins Alishia Seckam for a discussion on economic stimulus strategies, . This course touched on many subjects such as interview and investigation, psychology, criminology, and issues in diversity. Take advantage of this opportunity to showcase your advanced communication skills while displaying your high EQ. This question tests your integrity, your scope of the teamwork at play, and what you can learn from the experience initially. I learned that it was founded in 2003. To get recruited at CBSA, you need to submit an online application through the agency's official website or visit jobs.gc.ca. The CBSA interview process comes in eight stages: 1. It will evaluate your composure, your communication skills, and your problem-solving skills. Any background checks that reveal relevant information that contradicts what a candidate relayed will undoubtably be passed on as a candidate. Describe your system approach, as well as how you adapt your work style to the needs of your team and the tools you have on hand. Take notes on the relevant information which will guide you on how to respond and react. We do not have advertisements on our pages but we do try to make money through paid-memberships. Anything that can be attributed to your growth. The first time most prospective police officers see a psychologist is during their pre-employment psychological evaluation interview. Similarly, we can expect to be treated in accordance with these values by our colleagues and management.' It evaluates your level of integrity and your problem-solving skills, your communication skills. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. The agency is scouting for a significant range of talent when it comes to the security professionals and agents they are bringing on board. Answer dates might appear two to three weeks before they were published. CBSA has a specific hiring process for applicants who want to be recruited into the agency. The interviewer wants assurances you have cultural competencies in the workplace by determining in what ways you've served in diverse environments. I often came across dead bodies in these respite shelters, which took a cool and level to remain calm and resolve the high-level situational problem. When I was earning my diploma in Criminology, I received a higher grade on my transcript than I earned. CBSA force training closely follows the RCMP Incident Management / Intervention Model (IMIM) model, a visual aid that helps the officer picture an event and explain why the officer used the intervention methods he or she did. By that time, the candidate had already passed through most of the steps in this lengthy hiring process - the written exam, the oral board interview, the background investigation, agility test, medical examination, and even a polygraph (which is required by . This will speak to your emotional intelligence and how in control of youyr emotions you are, and how consistent your behavior and stress responses are. Sometimes, a policy is replaced through innovation. But by fact gathering, exercising good judgement, and making every effort to support your team, you've put your all in, and that is all you can be expected to do in such a situation. A common concern employers face is when outside stressors begin to influence work performance and productivity. Even PRs have no chance of being selected. It will test how consistent you are in your responses, your approach, and your overall handling of the situation.It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. In answer to. I have never committed a federal-level offense and have not used illegal drugs since 2017. We have a guide on how to answer 'Why should we hire you?' Seeing how well you deal with difficult situations is one aspect of what they'll be assessing in this hypothetical situational question. Share the breadth of your knowledge, in summary, while communicating clearly. Speak with confidence while making eye contact. If possible, provide an example which spotlights your ability to react appropriately in such situations. There are several components worth examining in this situation. This also will help in your diplomacy and negotiation in the situation. Go into a private space with a mirror, look yourself in the eye, and say some self-affirmations to yourself. #1 Hi, I am a failed refugee claimant and earlier today I recivied a letter from the CBSA for an interview to discuss my case. What factors in this hypothetical scenario did you take into consideration when deciding on your approach? Other times, an implementing an imperfect policy is the best solution available. Prospective border services officers must be tested by these types of interviews because of the seriousness of the position. Nevertheless, I will be level-headed and take precautions when encountering any difficult situation.". What is your reasoning for your course of action? Also, CBSA reassesses your language skills every five years. Identifying issues that hamper morale should be done promptly. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. Often when a member of the team offers an innovative suggestion, they are excited about what they have to offer, are invested in the success of the team, and are seeking validation and recognition. I align with the values and ethics of the CBSA, and I hope to have a lengthy career and even retire as a CBSA officer. This scenario will likely evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. When I came to realize that people in my social circle were engaged in any such activity, I immediately ceased all contact. The GCMS (Global Case Management System) is a system used by Immigration, Refugees and Citizenship Canada (IRCC) to process immigration and citizenship applications.It is also used by the Canada Border Services Agency (CBSA). Even if you're not driving a team, you can still demonstrate the qualities of a leader. I recommend building on this answer by giving specific examples of the sources you lean on for your information. Try to remain as natural as possible. Taking this approach before answering this question will make your response even more successful. It's important for an officer to be fit and in peak shape. Keeping the big-picture in focus is paramount here. 4. This is a good start, and I like your enthusiasm. This is especially important when immersed in scenarios surrounding linguistic diversity. I've provided a starter for you below. Additionally, it is worth examining why you believed strongly in your recommendation.So, what fueled your strong belief of this idea, and what were the reasons for it being shot down? Not only do they have a vested interest in determining how accurate your expectations are, but they also need to make sure you are made of the right stuff to handle the pressures associated with the job. Basically, to exert a positive attitude and repress a negative one towards anyone.". Ask clarifying questions. For some, this can cause a person to burn out quickly at work, costing them their productivity. At the NEXUS interview appointment, you will be asked a series of questions relating to the information you provided you on your application. Have a question or concern? So the goal here is to make efforts to work well with this person and to adapt your communication style to theirs for the sake of the functionality of the team. Your annual salary will increase to $69,486 to $82,411 (FB-03). Physical evaluation 5. Using the ARC method, describe the action you would take in this situation, and elaborate on the reasoning behind your actions. If you have additional language skills, make sure to include details on your resume. Avoid using speech crutch words, such as "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically. If that hasn't dispelled your concerns, then you should support your team leaders by sharing your perspective, offering an alternative approach, and see what their reasons are for embracing or rejecting your suggestion. For instance, in the example answer where I say, 'I do my best to remain curious and learn about different cultures as often as I can. However, I would be more than happy to join CBSA in any of the three divisions.". It takes a cool, level head to stay calm and resolve these problems.". Detail your understanding of the impact this individual's unethical conduct has on the rest of the team. Because of the impact this individual 's unethical conduct has on the relevant information which will you! 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