Life safety devices (smoke detector, carbon monoxide detector): The extended warranty period for life safety devices shall reflect the manufacturer's recommended life span for said product. We caution you against storing the fingerprints of others on your device, but if you do, please make sure the individuals who have fingerprints stored on your device are authorized to access the personal and Services information available through the Application. Can I purchase an Indoor Camera to use on its own without the system? 2. There is no guarantee that the Services will prevent any personal injury or property loss; or that the Services will in all cases provide adequate warning or protection. A valid search warrant issued in connection with an official criminal investigation under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause is required to compel the disclosure of the stored contents of any account, which may include audio and video recordings, alerts and messages, and event information. As such, we analyze each request to ensure it complies with the foregoing and is not overly broad. Or contact the team directly. What happens when my alarm goes off if I don't have monitoring? You will not (a) disclose or make available to third parties any portion of the technology associated with the Services or the Application without our prior written consent, (b) copy, decompile, dissemble, reverse engineer, manipulate, modify, or make derivative works of any technology incorporated in the Services or the Application except where permitted by law. You also acknowledge that it takes time for the System to be placed on-line with the monitoring facility, and no response to alarm signals, including to an actual emergency, will be made until your account displays as "active" and not "practice mode" in your online dashboard (which may be in excess of 3 days). Simple to choose, set-up and use. Touch ID can only be associated with one SimpliSafe Account at a time on a device. You can telephone our customer service team on 0800 456 1789 or write to us at customer-support@simplisafe.co.uk or Bauhaus, 27 Quay Street, Manchester, M3 3GZ. The base . If they cannot establish visual verification from the cameras within 60 seconds. No contracts. If the Communications Equipment and Services are inoperative or interrupted by any cause, there will be no indication of such at the monitoring facility and the monitoring facility will not receive a signal from your systemSystem. The Indoor Camera only records when it detects motion, in 60 second clips. We wanted to take the opportunity to let you know of a slight change in the dispatch procedure that will affect you. Your SimpliSafe system requires periodic firmware updates to receive the latest features, security upgrades, and more. We may offer the option to log into your Account through the Application using Touch ID. For information on how Apple uses and stores your fingerprint data, please see Apples Privacy Policy and iOS Security Guide. To the extent such other terms and conditions from such App Store are less restrictive than, or otherwise conflict with, the terms and conditions of this Agreement, the more restrictive or conflicting terms and conditions in this Agreement apply. To set up and use Alarm System, you'll need an iPhone or Android phone, the Smart Security System app, an unused indoor power outlet, a micro SIM card supporting 2G/GSM (for 2G version) or 4G network (for 4G version), and a Wi-Fi 802.11 b/g/n (2.4GHz) network connection (Hub cellular + Wi-Fi only). SimpliSafe is ready. iii. You may not transfer your rights to use the Applications. We will be unable to process overly broad or vague requests. Then you're in the right place! After our acceptance of your order SimpliSafe will provide you with the Services on the terms of the Agreement. With Pro Premium monitoring included you can get our Foundation package for under 200 and work up from there. Many wireless security systems struggle to cover your entire house. You are solely responsible for complying with such obligations and providing SimpliSafe with any then current license or permit number. Call Us Join the Community Ask questions, share stories, and see how others protect their homes. Your system arrives ready to work. SimpliSafe's revenue is $257 Million The reasons are: Emergency Requests. It is always possible that, despite our best efforts, the Services Charges stated on our order pages are incorrect. Unfortunately, we do not accept orders from or provide Services to addresses outside the UK. Every security system starts with a Base Station, the brains of your SimpliSafe, that connects to our wide range of high-tech cameras and sensors protecting your whole home 24/7 from break-ins, fires, floods and more. We will not respond to correspondence sent by non-law enforcement officials to the addresses above. To use, order or receive Services, you must register for an account (Account) and provide certain information about yourself as prompted by the registration form. Find emails from LinkedIn. You can customise each individual sensor whether it's armed or disarmed in Home or Away to suit what you need. If you can't get to your phone to answer the call from Securitas and if they can't reach other keyholders. Simplisafe Phone Number, , , , , , , 0, SimpliSafe Home Security System - Review 2020 - PCMag Australia, au.pcmag.com, 1000 x 1112, jpeg, The alarm monitoring center's first calls. This is subject to you maintaining your Pro Monitoring Plan subscription without interruption. Worried about having a false alarm with guard dispatch? Boston, MA 02108. If any charges are not approved or you do not make payment, SimpliSafe may, in its sole discretion, discontinue providing Services without notice. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. To end the Agreement (for any reason set out in this clause 13), you must first notify us of this intention by doing one of the following: And, with our Pro Premium plan we also offer guard dispatch. You are responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account. The alarm is only triggered by the sensors. How do I change my payment info? So, the answer is yes, SimpliSafe has a siren. SimpliSafe's 24-7 professional monitoring plans are where they really shine. This includes (without limitation) liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. Have a question? In addition, you shall notify all Users with respect to any such interception, recording, disclosure or use. No commitments. Find contact's direct phone number, email address, work history, and more. We will only use your personal information as set out in this policy. Click here to view our simple how-to videos. We will honor any such request provided that we have previously agreed in writing to do so. In addition to our right to terminate set out at clause 13(1) above, we may end the Agreement at any time by writing to you if: we have told you about an error in the Service Charges and can terminate in accordance with clause 6; you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or. If you purchase a System (inclusive of a base station) on or after 24 May 2022 and subscribe to our Pro Premium Monitoring Plan before the Limited Warranty provided under our Terms of Sale has expired, the term of the Limited Warranty as it relates to SimpliSafe branded components shall be extended as set out below (the "Premium Extended Warranty"). The base station and cameras are the only things required to run on your wi-fi (802.11) home network. This is where a Securitas guard will be dispatched to your home to make sure everything is ok when you can't, providing that extra peace of mind. SimpliSafes Approach to Law Enforcement Requests. Upon termination, SimpliSafe shall have no further obligation to you and you will have no further obligation to us under the Agreement other than to pay us for Services performed. And you can add some others around the house too. If in this time, they establish a break-in, they will dispatch the police. We give them a time frame during which two offer a . Watch over everything, day or night, in full colour HD. They can then cancel the Guard response. We are under a legal duty to supply Services that are in conformity with this Agreement. If your internet is working fine, make sure your camera isn't too far away from the router. Belgium. ii. Will the Indoor Camera trigger the alarm if it detects motion? Accordingly, SimpliSafe is not responsible for your use of any Third-Party Product or Service or any personal injury, death, property damage (including, without limitation, to your home), or other harm or losses arising from or relating to your use of any Third-Party Products or Services. In order to fully cancel your service with us, we'll first need to carry out our standard account holder security checks via the phone, this is to ensure that it's a legitimate cancel request from the account holder.. Get a 50 gift card of your choice and your friend will receive a discount off their new security system. The siren is either 105db or 95db, and you can put it both outside and . The only negative feedback I can give is the Doorbell alarm has such a delay with video and voice . On our Pro Premium plan, they will dial into your Indoor Camera when they are making the call to establish visual verification for 60 seconds. We will contact you to let you know if we plan to do this. Motion sensors use a precision human-form detection algorithm. Complete the form available online to print off at https://simplisafe.co.uk and post it to us at the address on the form. Where we supply Video-Related Services, they consist solely of the following: (i) verification of alarm events by monitoring facility personnel in connection with the Emergency Dispatch Services to be provided pursuant to Section 26 ("Verification Services") using audio and video received from the System, (ii) real-time access to video and audio from the System through the Application ("Real-Time Services") and (iii) storage and retrieval through the Application of recorded video and audio stored on our servers, which storage shall be limited and subject to change (a) in accordance with the terms of the plan you selected or (b) if you did not select a plan that provides for terms regarding storage, at our discretion ("Recorded Services"). Natural disaster? If an incident is confirmed, they can request police or fire service dispatch. outdoor HD security cameras.Hazard detectors Your explicit consent and authorization is required for this interface, which may be revoked or disabled by you at any time. You have 14 days after the date we email you to confirm we accept your order to cancel this Agreement in accordance with the cooling off period in clause 12(d). Company profile page for Simplisafe Inc including stock price, company news, press releases, executives, board members, and contact information 8:00 CET - 20:00 CET (Monday to Sunday) Get help now. Email and Phone Finder Software; Features . Our indoor home security camera is the final piece of the system to install. Test SimpliSafe in your home for 60 days. You agree that any additional equipment or services provided by SimpliSafe shall be subject to the relevant Terms of Sale. All other terms and conditions of the Limited Warranty continue to apply. Our Monitoring Company partner, C.O.P.S. All rights with respect to Applications not licensed to you under this Agreement are fully reserved by SimpliSafe and/or its licensors. Please review these Terms of Service carefully as they govern how SimpliSafe Ltd ("SimpliSafe") will provide services to you and set out your rights and obligations with respect to these services, including important limitations and exclusions. To have this option, you either need to sign up to our camera only plan which is 4.99 per month or our Pro Premium plan which is 24.99 per month. You authorize us to share your personal information with our subcontractors or Third Parties for the purpose of providing Services under this Agreement. Therefore we recommend they are placed in key areas an intruder is likely to pass by. Let us take you on a walk through. Were on a mission to make your home and family more secure. We shall provide Emergency Dispatch Services only for Listed Codes. In these Terms of Service, "System" means the SimpliSafe products you have purchased, "Services" mean the services you have selected to receive from SimpliSafe, including any Emergency Dispatch Services and Video-Related Services (as each is described below), "Application" means any application that we provide you with to be downloaded to your smartphone, tablet or other device to access any Services and the customer support services provided by SimpliSafe to support of these remotely and "Premises" means the premises at which the System is located. These orbs are called backscatter, or near-camera reflection. SimpliSafe store, location in The Shops at Willow Lawn (Richmond, Virginia) - directions with map, opening hours, reviews. This indicates that the camera has connected to WIFI but cannot connect to the internet. The 1080p, 140-degree range Wireless Outdoor Security Camera will run you $179.99. Our registered VAT number is 287 6084 60. Get the latest business insights from Dun & Bradstreet. The keypad will show when the batteries start to run low. The provisions of this Agreement inure to the benefit of and are applicable to (i) any subcontractors engaged to provide any of the Services to you, including any monitoring facility and any Third Party Responder; and (ii) each of the SimpliSafe Parties (and any providers of Third-Party Products and Services, if any and solely as applicable), and bind you to all such persons or entities listed in the foregoing subsection (i) or (ii) with the same force and effect as they bind you to SimpliSafe. Take our short quiz to get a recommendation. If you're not certain which system you have, you can tell the difference her, Wireless Outdoor Security Camera Error Messages, CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, its likely due to either a low or dead battery or the camera is unable to connect to WiFi. Its important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells. Spread the security. Join the Community Gift Cards may not be used to purchase other Gift Cards. Secret Alerts quietly alert you if someone accesses private areas, without sounding an alarm. 1 800 656 1918. When signed up to our Pro Premium plan, Securitas visually confirms an incident via the Indoor Camera and can request police or fire service dispatch. Our DIY home security system is a self-installed and self-maintained alarm. iii. Install your system with no tools needed. If a credit card is being used for a transaction, SimpliSafe may obtain a pre-approval from the credit card company for an amount up to the amount of the order. Notwithstanding anything contained herein to the contrary, SimpliSafe is not responsible for any change to or loss of any data. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Agreement was made, both we and you knew it might happen. Details on how to contact us are set out at clause 13. Even if we delay in enforcing the Agreement, we can still enforce it later. Important note: We will not review or respond to messages sent to this email address by non-law enforcement officials. Professional monitoring is when your property is monitored 24 hours a day, 7 days a week, all year round. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Agreement and refund you any sums you have paid. If signed up to our Pro Premium monitoring plan, in an alarm event Securitas would call you and access the Indoor Camera (for 15 mins max) to then visually verify an incident (e.g. Nobody else has any rights under this Agreement.This Agreement is between you and us. The . Search Help Center Call Us 1- 888-910-1458 Every day, 8:00am - Midnight, ET. 20 . You can easily update your payment method and account information by visiting the SimpliSafe Webapp or the SimpliSafe Mobile App. Section 2703(c)(2)), which may include: name, length of service, credit card and payment information, email address(es), customer contracts, recent login/logout information, IP address(es), as and if available. If you fail to answer the phone, the Securitas will leave a voicemail and call your key-holders. After emergency responders are dispatched, SimpliSafe can call up to five other numberscalled secondary contactsto let them know an alarm was triggered and police were sent. In the UK you must also comply with the General Data Protection Regulation, the Data Protection Act 2018, the Clean Neighborhoods and Environment Act 2005, the Protection of Freedoms Act 2012, and the Regulation of Investigatory Powers Acts 2000 and 2016. What is the Base Station and why do I need it? If as a result of any changes we make you wish to terminate your Pro Monitoring Plan, just let us know within 14 days. Thanks, Doug. You acknowledge and agree that the availability of any Application is dependent on the third party websites from which you download the Application, e.g. SimpliSafe DIY installation equipment is designed to be a trouble-free setup, with no holes on your walls or hanging cables. Email: Law-Enforcement-Request@simplisafe.com You authorize us to act as your agent for purposes of working with, or providing any directions to, any subcontractors with respect to the provision of the Services. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. The Service Charges are unrelated to the value of property located on or near the Premises at which the System is located. You will keep confidential all information available on the Application and all passwords relating to the Application or access thereto. You have sole responsibility for complying with any and all codes, laws and standards that may apply to the installation, placement and maintenance of the System, including but not limited to requirements in relation to detectors, surveillance cameras and intruder alarms. All information related to your Account is subject to these Terms of Service and the SimpliSafe Privacy Policy available at https://simplisafe.co.uk/privacy. For smoke detectors, this is 10 years from the date of manufacture, which can be found on the back of the product. See, How to replace batteries in SimpliSafe Devices, With the exception of the Base Station, SimpliCam, and Keyfob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. Check with your wireless carrier if you have questions about your wireless plan. Forgot to arm your system? You may receive email offers from us in accordance with our Privacy Policy. Monitoring, is transitioning to a new phone number, which is: 1-855-693-4911 If you are ending the Agreement for one of the reasons set out in (i) to (iii) below the Agreement will end immediately and you may also be entitled to compensation. We select the best - only 10% meet our screening criteria . Unless otherwise expressly provided in this Agreement, (i) all notices required to be given to SimpliSafe shall be deemed to have been duly given if in writing and mailed by regular mail, postage prepaid, or overnight delivery, by a reputable, national overnight delivery service to SimpliSafes then current principal registered office place of business and (ii) all notices required to be given to Subscriber you shall be deemed to have been duly given if in writing and sent to the e-mail address Subscriber you provided to SimpliSafe. Austria. So you get real protection from your front lawn to your back garden. You decide whether and with which Third-Party Products and Services you want to interface. Except as otherwise agreed by you under a separate agreement, SimpliSafe will not charge you any additional fees to deliver, or for you to receive, customer support Services; however, your wireless service provider may charge a fee for air-time or data usage associated therewith. What are Alarm Texts and how do I use them? Arm and disarm the system, set instant notifications and keep track of everything in an up to the minute timeline. Securitas will give the primary contact a call. If Securitas can't visually confirm a break-in on your Indoor Camera. As part of SimpliSafes sustainability, recycling, and reusability efforts, we reserve the option of using reclaimed, recycled or otherwise reconditioned parts as component parts in any new products sold or provided to consumers and any purchase made of any new products or request for replacement parts by the consumer is transacted with that understanding, agreement, and acknowledgment between the parties. You acknowledge that this Agreement is between you and SimpliSafe and not with an App Store. Debit cards and check cards have daily spending limits that may prevent the processing of your order. The first step to give you the leverage you need to solve your complaint is to formally raise your issue with SimpliSafe. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot of relevant information. We wanted to take the opportunity to let you know of a slight change in the dispatch procedure that will affect you. Secure your home in less than an hour. Use your system with Alexa, You agree to pay a finance charge of the lesser of (i) one and one-half (1-1/2%) percent per month (eighteen percent (18%) per year) or (ii) the maximum rate permitted under applicable law, for all charges not paid within thirty (30) days of the invoice date. You will not be able to benefit from this Extended Warranty if you (or SimpliSafe) cease your subscription and you re-subscribe at a later date. On termination of this Agreement we will refund any money you have paid in advance for Services with respect to any full calendar month following termination. Just plug it in. If we do, we'll give you 30 days prior written notice. Unfortunately, we are no. The Emergency Dispatch Services require that we communicate with the Responsible Parties. We cut out the middlemen and markup so you get more security for lesswith no contract. There is a risk that unauthorized persons may gain access to the Application and data thereon and you agree to assume such risk. Wireless, no hardwiring or landline required, Protects against burglaries, fires, No Contracts. To ensure SimpliSafe can carefully assess each law enforcement request in accordance with these Guidelines, SimpliSafe requires that the request affords a reasonable timeframe, both to assess the request and to furnish a response. to guard against fires, floods and burst pipes. Here's how it works: When a sensor triggers the alarm, the Base Station will sound and send a signal through to our professional monitoring centre, Securitas. There are a few options available to ensure you never miss a notification or phone call from our monitoring center in the event of an alarm: allowing calls from our monitoring centers phone number when your phones Do Not Disturb mode and enabling Alarm Texts for both iPhone and Android users.
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