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HMO members: 877-293-4998 (TTY:711). Box 3537, Scranton, PA 18505. It's also convenient when you're sick or physically unable to drive (or on heavy medications). Johns Hopkins Advantage MD D-SNP is an HMO D-SNP plan with a Medicare contract and a State of Maryland Medicaid contract. If you want a Provider or Pharmacy Directory mailed to you, or if you need help finding an in-network provider, please call Customer Service, October 1 through March 31, Monday through Sunday, 8 a.m. to 8 p.m., and April 1 through September 30, Monday through Friday, 8 a.m. to 8 p.m. PPO network: call 877-293-5325 (TTY: 711) HMO network: call . Box 3507, Scranton, PA 18505. This is a fantastic way to make sure you get to the Doctor's office on time, without the need to park or deal with traffic. endstream endobj 118 0 obj <>/Subtype/Form/Type/XObject>>stream UNITED HEALTHCARE DSNP: Caroline, Cecil, Dorchester, Kent, Queen Annes, and Talbot. If you do so, your membership will end when your new plans coverage begins on January 1. Medicare Reconsideration Request (CMS-20033) What's it used for? f All you need is Medicare parts A & B and live in one of the counties serviced by the plan. %PDF-1.6 % HUMANA LPPO: Caroline, Cecil, Dorchester, Kent, Queen Annes, and Talbot. Out-of-network/non-contracted providers are under no obligation to treat Johns Hopkins Advantage MD members, except in emergency situations. So wherever life takes you, we're here to help. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get your FREE Medicare Guidebook when signing up! If you are not satisfied with the decision at the Level 2 Appeal, you may be able to continue through additional levels of appeal. There are dozens of benefits built inside of a Medicare Advantage Plan that you simply do not receive when on original Medicare (A & B only). Contact JHHC. See your Evidence of Coverage for more specific information on how to end your membership. (To keep things simple, we use coverage decision rather than organization determination.) If the plan denies coverage for your requested item or service, you have the right to appeal and ask us to reconsider the decision. EMC With useful Medicare information delivered right to your inbox. Submit one form unique to the member. English | 0.5 0.5 0.5 rg You also have a right to file a grievance (also called a complaint) about the health plan. We honor your rights, take your problems and concerns seriously, and treat you with fairness and respect. If you have questions about the appeals process or would like to know the status of an appeal youve filed, please call us. Download the Authorization form Grievances and Appeals Your health and satisfaction are important to us. We are available October 1 through March 31, Monday through Sunday 8 a.m. to 8 p.m., and April 1 through September 30, Monday through Friday, 8 a.m. to 8 p.m. /Tx BMC V7^Vv^Y}' }%. If we make a coverage decision that you are not satisfied with, you can appeal the decision. https://medicare.gov/medicarecomplaintform/home.aspx We will give you our answer sooner if your health requires us to do so. The exception forms can be submitted online, by fax, or by mail. 0 Limitations, copayments and restrictions may apply. Johns Hopkins Advantage MD is a Medicare Advantage Plan with a Medicare contract offering HMO and PPO products. There are some situations where you would be required to leave the plan, such as if you move out of the Johns Hopkins Advantage MD service area; you do not pay your required plan premium; or if Johns Hopkins Advantage MD leaves the Medicare program. Read more about coronavirus. 10820 Guilford Road, Suite 202 Spanish. /Tx BMC ArchCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Chapter 9 of the Evidence of Coverage Determinations has more information about Levels 3, 4and 5 of the appeals process. If we are using standard deadlines, we must give you our answer within 30 calendar days after we receive your appeal if your appeal is about coverage for services you have not yet received. What if the review organization says no to your appeal? By phone: 18003733177 (TTY/TDD 711), seven days a week, 8 a.m. to 8 p.m. By mail: Appeals & Grievances Department, 205 Lexington Avenue, 8th Floor New York, NY 10016. 0.5 0.5 0.5 rg You or your appointed legal representative may file a grievance. Request a 2nd appeal What's the form called? ArchCare Advantage HMO SNP is a Coordinated Care Plan with a Medicare contract. Our denial of your request to expedite acoverage decisionor reconsideration for health services. OVER THE COUNTER ITEMS - Any item you can buy in a CVS or a Walgreen's without a prescription is considered an "OTC" item. %%EOF DID YOU KNOW? There are four ways to file an appeal for Part D (prescription drugs) determination: You can download the Redetermination Request Form to use for your appeal: If we say no to your appeal, you can then choose whether to accept this decision or continue by making another appeal. Everyone, regardless of income or health, qualifies for Medicare Advantage Part C Plans! ArchCare offers a continuum of care to meet your healthcare needs. To continue and make another appeal at Level 3, the dollar value of the drug or medical coverage you are requesting must meet a minimum amount. By fax: Fax the completed Redetermination Request Form within sixty (60) days from the date of the notice of coverage determination to 18556337673. endstream endobj 121 0 obj <>/Subtype/Form/Type/XObject>>stream I look forward to helping you! For any service or supply, the lesser of (1) the provider's actual charge to the patient or (2) the amount that would be allowed by Medicare, increased by a percentage determined by Johns Hopkins Employer Health Programs, not to exceed 150% of the amount that would be allowed by Medicare. Enrollment in Johns Hopkins Advantage MD, HMO, PPO or D-SNP (HMO) depends on contract renewal. Please note that by clicking Request Information, I expressly, give permission for a sales agent from an ArchCare Medicare. How this typically works is you access a network of acupuncturist (your plan will provide you with a link to search) and you simply self-refer to one. Online Medicare Complaint Form The Office of the Medicare Ombudsman can also help you with complaints and grievances. f You may already have someone authorized by the Court or in accordance with State law to act for you. You can only end your membership with Johns Hopkins Advantage MD during certain times of the year. JHHC's objective is to process your claim in less than 30 days of receipt and 100% correctly. Read our Privacy Policy. EMC If we determine that your request does not meet the criteria above, then it will be handled as a standard coverage decision, The 14-day extension on fast coverage decision or fast appeal; or. If your health requires it, ask for a fast appeal.If we are using the fast deadlines, we will give you our answer within 72 hours after we receive your Part C (Medical) or Part D (prescription drug) appeal. DENTAL INSURANCE - Several Eastern Shore Medicare Advantage plans have preventative services for free, yes free! To see if you qualify for Extra Help, call: 1-800-MEDICARE (1-800-633-4227 . You must make your appeal request within 60 calendar days from the date on the written notice we sent to tell you of our answer to your request for a coverage decision. This includes problems related to quality of care, waiting timesand the customer service you receive. If you are asking for a standard appeal, make your appeal by submitting a written request. 1| 4 O("J0 Those include: If you choose to switch to Original Medicare during this period, you have until March 31 to join a separate Medicare prescription drug plan to add drug coverage. endstream endobj 130 0 obj <>/Subtype/Form/Type/XObject>>stream Our staff will work with you to try to find a satisfactory solution to your problem. f The balance is your responsibility, but that's still an amazing deal! We will give you our decision sooner if your health condition requires us to. You can reach the Medicare Compliance Department using the contact information listed below. To start your appeal, you, your doctor or your representative must contact our plan. Please note: the information in this section does not apply to AdvantageMD Group. To request a coverage decision regarding payment requests you or your representative may: Johns Hopkins Advantage MD, PO BOX 3537, Scranton, PA 18505. In fact, I work with a very large Medicare Supplement carrier (I promise you've heard of them) that will give you 24 months to "test" a Medicare Advantage plan, and they will approve your Medicare Supplement application at anytime, with NO MEDICAL QUESTIONS, within that 24 months! endstream endobj startxref This means you can go to the plan's networked vision specialists (like Pearl Vision) and buy a pair of prescription glasses (or contacts) and the first $150 of the purchase is covered by the Eastern Shore Medicare Advantage Plan. During this time you have the opportunity to: Switch to a different Medicare Advantage plan, In certain situations, members of Johns Hopkins Advantage MD may be eligible to end their membership at other times of the year if they qualify for a Special Enrollment Period (SEP). Our mailing address and fax number are on the second page of the form. There's something here for everyone and you should at least look at the Summary of Benefits for each new Eastern Shore Medicare Advantage Plan. /Tx BMC You have the right to request a fast grievance if you disagree with: Upon receipt of the grievance, we will promptly investigate the issue you have identified. Por favor llame a nuestro nmero de servicio al cliente al 800-373-3177, TTY 711, de domingo a sbado, de 8:00 am-8:00 pm. 0.5 0.5 0.5 rg Here are some common "extra benefits" that may be included in your Medicare Advantage Plan (varies by carrier & plan): DRUG COVERAGE - All MAPD Plans include Rx coverage built in (you don't pay extra for the coverage). Sometimes a plan will mingle the two together, giving you 20 visits between the two types of alternative medicine services per year, and you get to choose which one you'll go to (you can mix-n-match). What we mean by "vision benefits" are the extras, like a free or low-cost annual vision exam or money towards the purchase of new lenses or frames. endstream endobj 113 0 obj <>/Metadata 3 0 R/Pages 110 0 R/StructTreeRoot 10 0 R/Type/Catalog>> endobj 114 0 obj <>/MediaBox[0 0 612 792]/Parent 110 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 115 0 obj <>/Subtype/Form/Type/XObject>>stream The balance is your responsibility, but that's still an amazing deal! You can also submit a complaint about your Medicare health plan or prescription drug plan directly to Medicare. EMC When we are using the fast deadlines, we must give you our answer within 72 hours after we receive your appeal. I've seen savings as high as 70% using this type of benefit.

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