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Before uninstalling, make sure you have drivers available as a backup. Using the included USB 3.0 port, you're free to connect to a range of everyday . This product is still decent, but the USB connection seems intermittent. If you had to remove the battery from the modem, put it back in. I have connected the DA300 to the usb-c of a laptop and a display port to display port cable works when connecting to a monitor but an hdmi to display port cable is not working (I have tried two different cables and neither work). Try these things first to help you fix or narrow down the connection problem. The D6000s reliance on DisplayLink makes it a poor dock choice overall, especially on systems like yours that supports Thunderbolt 3 and can therefore run your desired setup from a native GPU dock. Connect to Wi-Fi instead. - I installed the Displaylink drivers from displaylink.com (and not from the Dell driver pages because it seems displaylink.com has more recent drivers April/2020 compared to Dell June/2019. Its ethernet is not working in my XPS13. For more information, please see our Run network commands. Dear Community, Search internet for this dongle shows that the linux support is not perfect but should somehow works. After uninstalling the driver, select theselect the Start button > Power>Restart. We will work towards a resolution via private messages to ensure the security of your information. I also triedRealtek USB GbE Ethernet Controller Driver as M_W, but sadly, in my case, it didn't work.I hope that there is another way to fix this problem. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: Typenetsh winsock resetand selectEnter. When I was asked if I want to reuse it when I reconnect it I selected Yes. Jan 14, 2019. Method 1: I suggest you to run the hardware troubleshooter and check the issue status. If one Ethernet cable doesnt work and you have another one nearby, try the other Ethernet cable to see if that works. network, and data connectivity, in a compact design. <>stream . I had something similar with displayport on several a while back, which turned out to be Windows update. Transmission technology: wiredHost Interface: USB 3.0 (3.1 Gen 1) Type-C, USB connector: USB type-A. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. Visit the PC manufacturers website and download the latest network adapter driver from there. Thanks. Open Settings > Network & Internet> Status. No guarantee your dock will have the latest even though you bought it recently. It is not designed to support as a charging medium for a laptop. Connect to 4K displays at 60Hz for crisp, clear resolution without compromising on performance. If your router is a Wi-Fi router, try to connect to Wi-Fi and see if you can get connected. . From reading around other posts looks like this the XPS 13 has some serious Port issues - display problems. Check the network status in Settings. You can usually tell when theyre ready by looking at the status lights on the two devices. Check the Ethernet cable and connection. Restart your modem and wireless router. Brand compatibility: Dell, compatibility: Latitude 3390 2 . Connect the USB-C cable of your DA310 to the Thunderbolt port (15W) or USB-C (DisplayPort Alt Mode, 15W or 7.5W) port on your PC. The DA300 is a USB-C device, not a Thunderbolt device, so those settings wouldn't be relevant, and having Thunderbolt devices allowed at boot can introduce some security concerns. If I right-click and uninstall in Device Manager and do a "scan for new hardware", it works again - but not for long. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Dell DELL- DA300 Laptop docking station Compatible with: Dell. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. More details in the post of mine thats marked as the answer in this thread. : 1891170. -> NOTE - when I restart with DA300 still plugged in - it didn't work - when I plug-in after restart it works - I now have ethernet connection. After uninstalling the driver, select theStartbutton >Power>Restart. 3) Disabling the wireless card/connection seems to actually help the device connect and it works at 100%. Most comprehensive, compact 6-in-1 USB-C adapter ? USB-A 6. SelectSettings>Network & internet>Advanced network settings > Network reset. Uninstall the Ethernet network adapter driver and restart. We have received the required details. When I connect Ethernet cable to laptop without docking station it works fine. Hi,I'm having the same problem conecting Dell XPS 13 9365 with Dell DA310u. USB-C 5. HWYo9~G5Q`0v2^`, Dell USB-C Mobile Adapter DA300 User's Guide. You may want to use the Dell Command Configure tool to pull the BIOS configuration from a working setup and also a failing setup, then compare the resulting configuration exports. - Also did not do the firmware update from the Dell pages as this from date June/2019, so I assume that is also old news and my D6000 probably has the latest firmware? Check the network status in Settings. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults. This can do two thingshelp you get an internet connection and help you narrow down the source of the problem. Typeipconfig /flushdnsand selectEnter. ? If one Ethernet cable doesnt work and you have another one nearby, try the other Ethernet cable to see if that works. On the Ethernet screen, select the Ethernet network connection you want to change, then select Private under Network profile. However, I would recommend that you go back and disable those Thunderbolt boot-related options you changed in your BIOS. ExpandNetwork adaptersand locate the Ethernet network adapter for your device. If you connect the mobile adapter to a Thunderbolt or 15 W USB-C (DisplayPort Alt Mode) port on your computer, you can use one video out port, one Ethernet 113,340. 3 0 obj If you can't connect to the Ethernet network on either PC, it might be a problem with your router, internet service provider, or USB to Ethernet adapter. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling. endstream Ifyou unplug the modem and lights stay on, remove the battery from the modem. I've had no problems after that. Check the Ethernet cable and connection. 2 0 obj -> There was no USB ethernet adapter appearing in the device manager, -> With DA300 and generic USB-C to Ethernet adapter - nothing appearing, -> I went into BIOS > System Configuration and Under Thunderbolt Adapter Configuration - Turn on, * Enable Thunderbolt (and PCIe behind TBT) pre-boot modules, (I am not sure either of these fixed issue, but was looking for any non-enabled Thunderbolt / USB BIOS actions), -> Went to Support.Dell.com -> Searched for my device using tag -> then in Drivers / Downloads - installed Realtek USB GbE Ethernet Controller Driver -> Then Restarted PC. Network reset removes any network adapters you have installed and the settings for them. You can only connect a peripheral to the HDMI port, or DisplayPort, or the VGA port at a time. Note:If you have a cable modem/Wi-Fi router combo device, you only need to follow the steps for the single device. not working The mobile adapter only supports single display out. * I have checked windows 10 pro for updates - all up to date, * Searched troubleshooting in DA300 user guide - no help, What am I missing - as I see lights on the DA300 I think it is a software issue - not picking up connection. Showing the adapter in the network list but no connection when plugging the cable in. While I only tested it on my late 2019 - Dell Inspiron 2:1 7000 (Win 10), it should work on most any device with a USB-C/Thunderbolt port. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Privacy Policy. With the Dell Adapter you can add productivity options without sacrificing USB connectivity. TheCommand Promptbutton will appear. To the right of it, selectRun as administrator>Yes. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In case it is not there in version 1156, I have installed version 1159 from the Realtek website. i.e. The Dell USB-C Mobile Adapter DA300 has six connectivity options; HDMI, DisplayPort, VGA, Ethernet, USB-C and USB-A. Learn more with 37 Questions and 60 Answers for Dell - USB-C Mobile Adapter - DA300 - 6-in-1 Adapter - Type C Laptop Compatible - Dock and Adapter - Black. after a lot of testing, i've determined that when ethernet is run through the usb-c port, the machines will lose connection for about 5 pings every 15 minutes-ish (this isn't consistent). Select Search on the taskbar, type Command prompt. Right-click on your computer's active network adapter and click on Properties. 4 0 obj I am also facing the same problem with my DA300 adapter. In Device Manager right-click on it and select Uninstall device. Windows will automatically install the latest driver. Using legacy video ports is also a . <> Solution: Unplug the network lead and power from the dock, wait 5 seconds and plug them back in. This replaces, Power Supply to Laptop (with monitor that supports power pass through), USB Hub, DP (Display Port) adapter, VGA Adapter, HDMI Adapter, and Ethernet all in one clever device. If youre using an Ethernet connection and cant connect to the internet, there are a few things you can try to try to fix the problem and get connected. Plug the adapter into one of the PC's rear USB 3.1 ports to get the fastest connection speed. Unplug the power cable for the modem from the power source. The lights on the modem will blink. Network reset removes any network adapters you have installed and the settings for them. Make sure it says Connected underneath the network connection name. % Is there any reason this would be. 1/20/2015 Edit: I am lowering it from a 4 star to a 3 star review. * When I first connected DA300 _ i got notification it was setup - I have restarted machine. If you connect the mobile adapter to a 5V/3A USB-C port on your computer, you can use one video out port, ethernet port, and two USB-C ports. Wait for them to stop blinking. I was able to unplug ethernet - restart machine and now monitor is working - but not ethernet - it seems like only 1 or the other is going to work at the same time. On theEthernet screen, underNetwork profile type, selectPrivate. If it does, it might be a problem with the first cable. Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache: Select Search on the taskbar, typeCommand prompt. Thank you! Select theStart button, then enter settings. Here are some adapters you could try instead: Surface USB-C to HDMI Adapter. Restart your PC. Network reset might set each one of your known network connections to a public network profile. With the USB-C cable facing you, turn the top section to release the USB-C cable. Innovative design ? Cookie Notice this docking station will work with Dell Latitude 5520 laptop. Typenetsh int ip resetand selectEnter. Crisp 4K resolution at 60Hz and fast SuperSpeed USB 10 Gbps data transfer rate. Dell's drivers may be newer, but it should have appeared in Device Manager and Network Connections out of the box. Manufacturer no. 1. Ethernet LAN data transfer rates: 10,100,1000 Mbit/s. I have an Dell E7470 and having issues with Ethernet connection. Consider usingit if the steps above dont help to get you connected. Featuring the widest variety of port options available including HDMI, DP, VGA, Ethernet, USB-C and USB-A, this Dell USB-C Mobile Adapter - DA300 offers seamless video, network and data connectivity, in a neat, compact design. If you have another Windows PC in your home and a USB to Ethernet adapter, try to connect using that PC. This can help solve connection problems you might have after upgrading from Windows 10 to Windows 11. To do this, select theStart button, then enter settings. Click on Device Manager in the WinX Menu to launch the Device Manager. Realtek USB GbE Ethernet Controller Driver as M_W, but sadly, in my case, it didn't work. : DELL- DA300. This may help pinpoint what is going on. Open Device Manager. and our In the "Advanced" section of your Realtek, you can enable "Energy-Efficient Ethernet". I guess the Install noted for DA300 are lacking these steps - hope these help someone. USB 3.0 port lets you connect to more peripherals. For more info, see Connect to a Wi-Fi network in Windows. application/pdfDell Inc.Dell USB-C Mobile Adapter DA300 User's GuideUser's GuideUser's Guide It should be recognised and the correct driver installed. Does not work with devices that lack the HDMI or VEGA connections such as Google Dell Chromebook issued to . If it does, it might be a problem with the first cable. Open Settings > Network & internet. Consider this approach if your network connection stopped working properly after a recent update. There is a ethernet port, USB-C, HDMI, USB 3.0 and VGA port as well. Confirm you are connecting DisplayPort on the DA300 to an HDMI port on the display. Current runnign kernel: Linux SWICD-B7BVGH2 5.4.13-201.fc31.x86_64 #1 SMP Tue Jan 21 17:21:47 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux I tried to boot with the kernel parameter usbcore . Press "Windows key + X" and go to "control panel". Some modems have a backup battery. This helps create a new connection to your internet service provider (ISP). That can often wreck the internal ethernet chip and there is no way to fix it other than to replace the motherboard. Try to connect to the same network on a different device. Please try this and let me know the outcome. I tried "Network reset", set up IP, and it did connect to the ethernet once, but after I turn off my laptop and turn it back again, the signal was gone.

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